Find answers to common questions about SimplyCrush, competitions, rewards, purchases, and support.
SimplyCrush is a fun and relaxing match-style puzzle game where players complete challenging levels, collect rewards, participate in seasonal events, and compete on leaderboards.
Yes! SimplyCrush is free to download and play. Optional in-app purchases are available for players who wish to enhance their gameplay experience.
Most game levels can be played offline. An internet connection is required for events, leaderboards, cloud saves, purchases, prize programs, and account synchronization.
You can save your progress by linking your account through supported login methods. This helps protect your game data if you change devices.
Certain tournaments, competitions, promotions, or seasonal events may offer prizes where legally permitted. Prize availability may vary by location.
Eligibility requirements are listed within each event. Some competitions may require a minimum player level, age verification, or residency requirements.
Winners may be determined through leaderboard rankings, tournament performance, skill-based competition results, or random drawings depending on the event rules.
Prize fulfillment times vary based on verification requirements. Most prizes are processed within 7–30 business days after eligibility and identity verification.
Yes. Prize claims may be delayed, denied, suspended, or revoked if cheating, fraud, unauthorized software, multiple accounts, identity mismatches, or rule violations are detected.
Seasonal Events are limited-time promotions that offer special rewards, boosters, coins, challenges, and themed content throughout the year.
Yes. Event rewards generally must be claimed before the event ends. Unclaimed rewards may be forfeited.
Most seasonal events return annually but are only available during their scheduled time period.
Refund requests are handled by the platform where the purchase was made, including the Apple App Store and Google Play Store, and are subject to their policies.
Restart the game and verify your internet connection. If the purchase still does not appear, contact support and provide your purchase receipt.
Yes. If your account is properly linked, your progress can be transferred to supported devices.
Contact support and provide information that may help verify account ownership.
SimplyCrush uses industry-standard security measures designed to help protect account information, gameplay data, and transactions. However, no system can guarantee absolute security.
We may collect account information, gameplay activity, purchase history, device information, competition participation records, support communications, and fraud prevention data as described in our Privacy Policy.
No. SimplyCrush does not sell personal information.
Yes. Depending on your location and applicable laws, you may request access, correction, or deletion of personal information.
Contact support at support@simplycrush.com with your request. Identity verification may be required before processing.
Advertisements require an internet connection and available inventory from advertising partners. Ad availability cannot be guaranteed.
Use the in-game support feature or contact customer support with detailed information, screenshots, and device specifications.
Violations may result in competition disqualification, prize forfeiture, temporary suspension, permanent account termination, and restriction from future events.
Email: support@simplycrush.com
Website: SimplyCrush.com
Support requests are typically answered within 24–48 business hours.
Mailing Address:
SimplyCrush Support
30 N Gould St, Ste 3337
Sheridan, WY 82801
Last Updated: May 31, 2026